Emergency roofing & 24 hour call-out
Storm damage and active leaks handled fast. We make the roof safe and watertight first so the damage stops getting worse, then plan the permanent repair with a clear head.
- 24 hour call-out
- Made safe and watertight first
- Photographs for your insurer
- Permanent repair quoted separately
400+ Five-star reviews
Across Google, Checkatrade, TrustATrader & MyBuilder
30+ Years of experience
Roofing and exterior property care across the capital
25 yr Guarantee
Backed by premium materials and skilled workmanship
Free No-obligation quotes
Clear, itemised pricing with no hidden costs
What happens first
Stop the water, then work out the fix
When water is coming into a building, the priority is not the perfect repair — it is stopping the damage spreading into ceilings, wiring and floors. Getting a temporary covering on quickly can be the difference between drying out a ceiling and replacing it.
So an emergency call-out is two jobs, not one. We make the roof safe and watertight, photograph everything for your records and your insurer, and only then look properly at what failed and what it will take to put right. You get the permanent work quoted in writing, in daylight, without anyone deciding under pressure.
- Immediate response to active leaks
- Temporary covering to stop further damage
- Everything photographed for your records
- Permanent repair quoted separately, in writing
What we deal with
The calls that cannot wait
If any of these sound like your evening, call us rather than emailing — the phone gets a much faster answer.
Storm damage
Wind-lifted tiles, torn felt and displaced ridges made safe before the next band of weather arrives.
Active leaks
Water coming through a ceiling or running down a wall, traced and stopped as quickly as access allows.
Unstable chimneys
Cracked or leaning stacks and loose pots assessed and made safe rather than left over a public footpath.
Impact damage
Fallen branches, scaffolding strikes and anything else that has put a hole where a roof should be.
Overflowing gutters
Blocked or collapsed rainwater goods clearing water into the wall instead of away from the building.
Temporary covers
Sheeting and temporary weatherproofing to hold the building until a proper repair can be programmed.
Before we arrive
What you can do while you wait
A few sensible steps can limit the damage considerably — and none of them involve going up on the roof yourself.
- Move furniture and electricals clear of where water is coming in
- Put a bucket under the drip and a towel around the base
- If a ceiling is bulging, keep everyone out of that room
- Turn off electrics to the affected area if water is near a fitting
- Photograph the damage as it happens for your insurer
- Do not go up a ladder in wind or rain to look at it yourself
- Call us and tell us water is actively getting in
Ring 020 3442 0342 rather than emailing if it is urgent. You can also send photographs straight to us on WhatsApp.
How it works
Five steps, no surprises
The same straightforward process whether you need a single tile replaced or an entire roof rebuilt.
- 01
Get in touch
Call, email or WhatsApp us with what you have noticed. We will ask a few questions to understand the property and how urgent it is.
- 02
Free inspection
We come and look properly — including up on the roof where it is safe to do so — and photograph anything that needs your attention.
- 03
Written quote
You receive a clear, itemised quotation explaining the work, the materials and the price. No obligation, no pressure.
- 04
The work
Our own team carries out the job to the agreed programme, keeping you updated with photos and leaving the site clean each day.
- 05
Sign-off & guarantee
We walk you through the finished work, share before-and-after photos and confirm the guarantee that applies to your job.
Emergency Roofing FAQs
Your questions, answered
The questions we get asked most about this work. If yours isn't here, just ask — we're happy to explain.
Do you really operate a 24 hour call-out?
Yes — a 24 hour call-out is one of the services listed on our trade profile. Response times depend on where you are and what else is happening, particularly during a storm when everybody calls at once, but active leaks are always prioritised over routine work.
What does an emergency call-out cost?
The initial attendance and any temporary work are quoted for the job in front of us rather than from a fixed price list, because emergencies vary enormously. What we will not do is carry out permanent work under pressure without you seeing a written price for it first.
Will you fix it permanently on the first visit?
Sometimes, if it is straightforward and the weather allows. More often the sensible sequence is to make the roof safe and watertight, then return to do the permanent repair properly once we have seen the full picture and you have a written quote.
Can you provide evidence for an insurance claim?
Yes. We photograph the damage and the work carried out, and we can give you a written, itemised quotation for the permanent repair to submit to your insurer.
My neighbour has tiles hanging over the pavement — who deals with that?
If there is an immediate danger to the public, contact your local authority, who can act quickly. We can make a roof safe once we have instruction from whoever is responsible for the building.
Do you cover flat roofs as well as tiled?
Yes. Storm damage to felt and single ply coverings is common, and a lifted flat roof covering can let in a very large amount of water very quickly. We deal with both.
Free quote
Water coming in? Call us now.
A 24 hour call-out across London and Hertfordshire. We make the roof safe first, then quote the permanent repair in writing.